Why do we use Silverlight?
In Fall 2009, select courses began using an alternative video streaming technology, Silverlight by Microsoft. We believe Silverlight allows us to leverage in-house programming knowledge for future enhancements.
What software do I need to view video streams?
In Fall 2010, BruinCast rolled out an enhanced video experience that uses Microsoft's Silverlight. In order to view video streams that utilize Silverlight, you will need to download and install the Silverlight plugin at http://www.microsoft.com/silverlight/get-started/install/default.aspx. This codec allows us to offer ehanced media content as well as encode different files types.
Mobile content for iPhone/iPad/iTouch
In Winter 2011, we started a pilot program for mobile content. In the first phase of this program, we provided content to iOS devices. These are mobile Apple devices such as iPhones, iTouches, and iPads. The video content is not for download but is for streaming like the rest of our video content. Laptops and standard computers will not be able to get this content. Should you have any problems accessing the mobile content on your iOS devices, please contact us at firstname.lastname@example.org. Your feedback is a key factor in us successfully providing mobile content.
Possible troubleshooting issues
Information we need to know so we can help you:
- What platform are you using - Mac or PC?
- What OS and version are you using (Windows 2000, Windows XP, Mac 10.1)?
- Are you having problems on or off campus? From where were you trying to connect (home, on-campus, dorms, etc)?
- What internet browser and version are you using?
- What media player and version are you using (Windows Media Player, iTunes, Winamp or something else)?
- What course are you trying to access?
- Are you trying to access video or audio?
- What are the dates of the media you are trying to access?
- Is this a new problem, or does it happen frequently?
I am unable to view any of the videos.
If you use the UCLA _WEB_RES network, you will not be able to access the BruinCast content. The UCLA_WEB_RES is an open network for web and secure web-only traffic available to non-registered computers (i.e. guests, visitors, etc.). This network only allows http traffic. In order to view the BruinCast content wirelessly, you must change your network connection to "UCLA_WIFI_RES". More detailed information regarding the wireless networks is available on the Residence Hall Computing website.
I can only watch some of the videos.
Some browsers cache websites, which means it saves some files on your machine so that it does not have to re-download everything when you next visit the site. When you check if a video is up, you may come across this message, "Lectures are normally...," which gives the appearance that the video is not posted. To fix this, clear the cache of your web browser, and try the link again. Please see the Empty cache section for information on how to delete the cache.
Audio podcast is not complete.
When a class is not recorded properly, we typically reflect that on the Bruincast course web page. If there is not a note, then the whole lecture should be there. There are several reasons why the downloaded file is truncated. It could be your ISP, bandwidth, browser settings, or iTunes settings. Below is a work around.
For PC, download the files by going here. Log in to your course, and under the ”Audio” file you want, right click and use “save as” to save the file to your hard drive. Note the location and name of the file so you can subsequently find it.
For Macs, instead of right clicking, press Alt + mouse click, and it should download to your computer. Note the location and name of the file so you can subsequently find it. Once downloaded launch the saved file. If you continue to have problems email email@example.com.
Empty cache-Clear your temporary internet files.
Internet Explorer: Internet Explorer also has the ability to force the browser to always check for the newest content. Make sure it is set to "Every time I visit the web page" or "Automatically".
Open a different web browser.
Opening a different web browser and accessing the file from a different browser can also solve some issues.
Restart your computer.
If all else fails, restarting your computer can be beneficial.
Whom do I contact for help?
Please contact us by email at firstname.lastname@example.org.